1) Towers Laundry is only responsible for items received for processing.

2) Customers are urged to check their fabric at the point of collections to ensure that they are complete, as any shortage will not be liable to us.

3) Fabrics are packed in polythene to prevent them from dust; prolonged storage can render them liable to fungal attack, as customers should make sure their fabrics are collected on time.

4) Items of extreme value must be declared at the reception.

5) Fabrics left uncollected after 3 months will be donated to charitable cause.

6) Please note that we advise on prepayment services.

7) Any complaint must be returned within a week of collection or delivery. With the tag in place, plus the strip outlining the fabrics condition should also be returned.

8) Previous orders should be collected before bringing in new orders in order to avoid congestion on our storage rails and also delay in payment for fabric that has been cleaned.

9) All customers’ orders must be collected before depositing a new order to avoid confusion and misunderstanding at a later date.

10) All customers’ should ask questions about the care of fabrics if needed before pick-up/drop-off.